Last updated: 8 September 2026

Every product on First Option Marketplace is a digital add-on. There is nothing to send back, so a return is a refund and a licence cancellation.

1. The refund window

You can ask for a refund within 14 days of the purchase date.

2. When we refund

• The add-on does not install or does not run on a supported version of the host software.
• The add-on does not do what its description says.
• You were charged twice for the same order.
• Your licence code was never delivered and we could not deliver it.

3. When we do not refund

• You asked after the 14 day window closed.
• You changed your mind, or you bought the wrong add-on and already used it.
• Your computer does not meet the stated requirements.
• You broke the licence terms, for example you shared the code.

4. How to ask

Send an email to info@firstoption.com with your account email, the add-on name, the order date, and the reason. Please attach a screenshot of any error.

5. What happens next

We answer within 3 working days. If we approve the refund, we cancel the licence code and return the money by the same payment method within 14 working days. Your bank can add its own delay.

6. Partial refunds

For a subscription, we refund the unused period and keep the used period.

7. Contact

Email: info@firstoption.com
Phone: +201004186970